PRIVACY POLICY
1. Introduction
At Truesync IoT Systems Global Ltd (“Truesync”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services, including our IoT platform, smart metering gateways, and low-power IoT sensor nodes.
We comply with applicable data protection laws, including the UK GDPR, EU GDPR, and other relevant data protection regulations.
2. Scope
This Privacy Policy applies to:
Visitors to our website (www.truesync.io)
Customers and users of our IoT platform and related servicesPartners, suppliers, and individuals who communicate with us
3. Information We Collect
We may collect the following types of personal data:
a) Information You Provide
Name, email address, phone number, company name, job title
Login credentials for our platform (where applicable)
Billing and payment information
Support requests and inquiries
b) Information Collected Automatically
IP address, browser type, operating system
Device information (including MAC address, serial number)
Usage data (pages visited, session duration)
Location data (if enabled)
c) Device and Sensor Data
When you use our smart metering gateways or sensor nodes, we may collect telemetry and diagnostic data such as:
Meter readings and timestamps
Device status and health metrics
Communication logs and error codes
This data is used to operate, secure, and improve our services.
4. How We Use Your Information
We use personal and technical data for the following purposes:
To provide and maintain our products and services
To communicate with you (including support and updates)
To analyze usage and improve functionality
To meet legal and regulatory obligations
To detect, prevent, and respond to fraud or abuse
To personalize content and improve customer experience
5. Legal Basis for Processing
We rely on the following lawful bases under the UK/EU GDPR:
Performance of a contract
Legal obligation
Legitimate interest (e.g., service improvement, cybersecurity)
Consent (for marketing and optional features)
6. Sharing Your Information
We may share your data with:
Authorized service providers and subcontractors under strict confidentiality
Platform hosting and analytics partners (e.g., AWS, Azure)
Regulatory authorities when legally required
Prospective buyers or partners (in case of merger/acquisition) under NDA
We do not sell your personal data.
7. International Data Transfers
Your data may be transferred and processed outside your jurisdiction (e.g., in the UK, EU, or US). We ensure such transfers comply with applicable legal safeguards including Standard Contractual Clauses (SCCs) or equivalent mechanisms
.
8. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this Policy, including compliance with legal, regulatory, tax, accounting, or reporting requirements. Device and telemetry data may be retained for historical trend analysis or audit purposes depending on contract terms.
9. Your Rights
Under applicable law, you may have the following rights:
Right to access your data
Right to correct inaccurate or incomplete data
Right to erasure (right to be forgotten)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent (where applicable)
Right to lodge a complaint with the relevant data protection authority
Please contact us at support@truesync.io to exercise these rights.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable core site functionality
Understand user behavior for analytics
Remember your preferences
You can control cookies through your browser settings. For more details, please refer to our [Cookie Policy].
11. Data Security
We implement appropriate technical and organizational measures to protect your data including:
End-to-end encryption
Access controls and user authentication
Secure software development practices
Regular audits and vulnerability scans
However, no system is 100% secure, and we encourage you to protect your credentials and report any security concerns.
12. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from minors. If we discover such data has been collected, it will be deleted promptly.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review the Policy regularly.
14. Contact Us
For any questions, concerns, or requests regarding your data or this Policy, please contact:
Data Protection Officer
Truesync IoT Systems Global Ltd
📧 support@truesync.io
🌐 www.truesync.io